TROUBLESHOOTING
IF MAS PRO DOES NOT WORK:
- TO USE METRO SERVICE
ALWAYS CALL METRO FIRST FROM PREVIOUS DEVICE TO LINK YOUR SIM WITH DEVICE'S IMEI
(ASK TO LINK YOUR SIM CARD WITH NEW UNLOCKED iPHONE)
- 'SIM NOT SUPPORTED' MESSAGE
YOUR iPHONE IS NOT ON LATEST iOS SOFTWARE UPDATE (CHECK IN SETTINGS-GENERAL-SOFTWARE UPDATE)
OR YOU ARE USING CDMA SIM AND YOUR iPHONE DOES NOT HAVE 'MEID' # (CHECK IN SETTINGS-GENERAL-ABOUT-SCROLL DOWN)
- 'NO SERVICE' MESSAGE
YOUR SIM IS CARD IS NOT ACTIVE OR iPHONE IS REPORTED LOST/STOLEN.
- 'NO SIM' MESSAGE
YOU PLACED MAS PRO AND SIM INCORRECTLY OR CHIP OR SIM IS DAMAGED.
- NO ICCID MENU
IF YOU PRESSED SOMETHING WRONG OR NEED TO UPDATE ICCID AFTER iOS UPDATE:
#1 TAKE OUT MAS PRO CHIP AND YOUR SIM CARD
#2 PUT MAS PRO WITH ANY OTHER SIM CARD AND WAIT UNTIL MENU POPS UP
#3 REPLACE THE SIM BACK WITH YOUR DESIRED CARRIER SIM AND FOLLOW INSTRUCTIONS
- IF CARDS DO NOT SEEM TO FIT INSIDE THE TRAY
PLEASE DO NOT FORCE!!! YOU WILL DAMAGE THE UNLOCK CHIP!!!
- IF INTERNET DOES NOT CONNECT AUTOMATICALLY
#1 CONNECT TO Wi-Fi
#2 OPEN SAFARI
#3 GO TO UNLOCKIT.CO.NZ
#4 CLICK ON 'CREATE APN' ON THE BOTTOM OF THE PAGE
#5 CHOOSE YOUR COUNTRY AND CARRIER YOU ARE USING
#6 CLICK TO INSTALL
#7 REBOOT YOUR iPHONE
FOR ANY OTHER ISSUES PLEASE TEXT TECH-SUPPORT 786-837-1772
INCLUDE YOUR ORDER NUMBER AND BRIEFLY DESCRIBE YOUR ISSUE